DL

Derek L. 3 years ago • From Google

Rating

Poor

Unhelpful care leaves child in painful distress

I was deeply frustrated when my young granddaughter suffered a painful nail injury with a metal object at her primary school. The school personnel couldn't extract the object and merely advised me to seek medical attention. When I contacted the Medical Centre's reception, they curtly directed me to the A&E department at North Tees, which wasn't helpful given my unfamiliarity with the local area. What troubled me most was the complete absence of compassion for a distressed 9-year-old experiencing significant discomfort. No medical professionals seemed genuinely concerned about her situation. The entire experience was incredibly disheartening and left me feeling let down by the healthcare system's apparent indifference.

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