Broadwater Medical Centre
Adem Y. 2 years ago • From Google
Bad
Unhelpful doctor causing unnecessary stress and problems
GP used to be excellent, with fantastic doctors. However, the recently joined physicians have become a significant source of frustration. My mother has been a patient at this practice for 23 years without issues until the past two years. With limited English proficiency, she relies on a translator to understand medical discussions. Shockingly, doctors have accused her of faking her language barrier, making inappropriate and disrespectful claims that create unnecessary awkward situations. Dr. Ferguson, a newer doctor, has been handling most of my mum's recent appointments. While being late twice resulted in appointment cancellations (which is understandable), he consistently interrogates her about hospital appointment rescheduling. He meticulously compiles lists of her rearranged appointments, questioning her motives and suggesting deliberate cancellations. His intrusive and controlling approach seems completely inappropriate and unnecessary. During the latest encounter, Dr. Ferguson presented a comprehensive list of missed appointments from both GP and hospital, dramatically declaring my mum's removal from the practice. When she attempted to challenge this decision, he flatly refused further discussion. Despite her rheumatism causing significant leg problems and painful lumps, he dismissively attributed her condition to luggage carrying - a bizarrely unfounded conclusion. Following an endoscopy revealing numerous stomach polyps, which the hospital team described as "uncountable" and potentially serious, Dr. Ferguson dismissed the concern, claiming it wasn't his specialty and taking no action. His lack of professional referral or concern seems grossly negligent. With my autistic brother, Dr. Ferguson demonstrates remarkable impatience, hindering his ability to comfortably enter consultations. His approach only increases my brother's stress and delays necessary medical interactions. Fortunately, my personal health has been good, potentially limiting further complaints. Not everything is negative - the reception staff remain helpful, and Dr. Arnold continues to provide excellent care. We're now seeking a new GP for my mother and potentially the entire family.
My wife and I recently relocated to Worthing, and I strongly advise finding an alternative medical practice because this one is absolutely ridiculous! Upon arriving in Worthing, I unfortunately..
Broadwater Medical Centre
Sunshine2050 S.
Terrible experience, absolutely avoid.
Broadwater Medical Centre
carol g.
Consistently received excellent care at this medical practice. Scheduling appointments is convenient and hassle-free. Absolutely no complaints to report.
Broadwater Medical Centre
patricia g.
During my recent cardiac health challenge, I experienced exceptional care throughout my treatment period, which aligns perfectly with my long-standing positive experiences at this medical practice...
Broadwater Medical Centre
Allie W.
My experience at Broadwater Medical Centre has consistently been exceptional, with compassionate physicians and consistently welcoming, supportive administrative staff who make each visit pleasant..
Broadwater Medical Centre
Grant R.
I'd give a negative rating if that were an option. Utterly appalling service, with zero consideration for patients. My partner is battling a stage 4 brain tumour and depends on repeated steroid..
Broadwater Medical Centre
Tim F.
Used to be a solid medical procedure, but now it's disappointing. They seem to have neglected their patient base and are using the pandemic as a convenient excuse for inaction.
Broadwater Medical Centre
Andrew D.
The surgical center's management employs an unconventional approach, yet the staff consistently execute their responsibilities competently. Administrative personnel adhere rigidly to established..
Broadwater Medical Centre
Anonymouse
It's like talking to a brick wall especially when they know there in the wrong
Broadwater Medical Centre
Anonymouse
This use to be the best practice but since covid getting an appointment in a normal way just doesn’t happen. People have lives, and work, and can’t sit by the phone all day. They don’t..
Broadwater Medical Centre
Kelly O.
State-of-the-art medical center with excellent surgical capabilities and contemporary infrastructure.
Broadwater Medical Centre
Anthony B.
Personnel provided excellent guidance and support whenever assistance was required.
Broadwater Medical Centre
Alan E.
Requested my prescription on December 15th, and as of December 25th, they still haven't processed it. I've exhausted my current medication supply If any medical emergency occurs, the responsibility..
Broadwater Medical Centre
Luke B.
Disregarded all my input and botched every single aspect. Denied the presence of a mouth ulcer that was plainly evident and prescribed an incorrect medication dosage. When I explained my pain was..
Broadwater Medical Centre
K K.
Empathetic and kind. Supportive and attentive.
Broadwater Medical Centre
Rachel H.
Terrible surgical experience with unprofessional personnel who demonstrate a complete lack of compassion and patient-centered care.
Broadwater Medical Centre
Ray P.
Impossible to reach anyone via telephone, and after an interminable wait, no appointment could be secured. What kind of service is this? Absolutely abysmal.
Broadwater Medical Centre
mihai o.
This medical centre is an absolute farce. They consistently fail to answer their phone, and when they do, they promise to call you back, leaving you hanging for days without any communication. When..
Broadwater Medical Centre
Ryan D.
I'm thoroughly delighted with Broadwater Medical Center after moving my care from Victoria Road Surgery (which was completely ineffective). The staff have been instrumental in my diagnostic process..
Broadwater Medical Centre
Emily S.
Absolutely appalling customer support. I've been attempting to secure an appointment since the holiday season, but their online consultation system consistently closes just moments after it's meant..
Broadwater Medical Centre
Mooseh M.