Broadwater Medical Centre
Adem Y. 2 years ago • From Google
Bad
Unhelpful doctor causing unnecessary stress and problems
GP used to be excellent, with fantastic doctors. However, the recently joined physicians have become a significant source of frustration. My mother has been a patient at this practice for 23 years without issues until the past two years. With limited English proficiency, she relies on a translator to understand medical discussions. Shockingly, doctors have accused her of faking her language barrier, making inappropriate and disrespectful claims that create unnecessary awkward situations. Dr. Ferguson, a newer doctor, has been handling most of my mum's recent appointments. While being late twice resulted in appointment cancellations (which is understandable), he consistently interrogates her about hospital appointment rescheduling. He meticulously compiles lists of her rearranged appointments, questioning her motives and suggesting deliberate cancellations. His intrusive and controlling approach seems completely inappropriate and unnecessary. During the latest encounter, Dr. Ferguson presented a comprehensive list of missed appointments from both GP and hospital, dramatically declaring my mum's removal from the practice. When she attempted to challenge this decision, he flatly refused further discussion. Despite her rheumatism causing significant leg problems and painful lumps, he dismissively attributed her condition to luggage carrying - a bizarrely unfounded conclusion. Following an endoscopy revealing numerous stomach polyps, which the hospital team described as "uncountable" and potentially serious, Dr. Ferguson dismissed the concern, claiming it wasn't his specialty and taking no action. His lack of professional referral or concern seems grossly negligent. With my autistic brother, Dr. Ferguson demonstrates remarkable impatience, hindering his ability to comfortably enter consultations. His approach only increases my brother's stress and delays necessary medical interactions. Fortunately, my personal health has been good, potentially limiting further complaints. Not everything is negative - the reception staff remain helpful, and Dr. Arnold continues to provide excellent care. We're now seeking a new GP for my mother and potentially the entire family.
My spouse experienced persistent headaches for a fortnight and finally secured a medical consultation, where they suggested a potential tooth infection. Prescribed penicillin caused adverse..
Broadwater Medical Centre
Sam H.
Incompetent medical staff mishandled my case, discharging me with a serious abscess that ultimately required two surgical interventions. Now, they're refusing to assist with my daily dressing..
Broadwater Medical Centre
Kiri T.
Terrible medical procedure. I've attempted to call 15 times within a single hour to schedule an appointment, yet I've been completely unable to reach a single staff member.
Broadwater Medical Centre
Samuel G.
Decent customer support in general, however... During my recent attempts to contact them via phone, their representatives have consistently hung up on me right after answering.
Broadwater Medical Centre
Emily M.
The staff here consistently provide excellent support and are prompt in scheduling. The medical professionals, from nurses to physicians, maintain a warm demeanor. Despite likely seeing countless..
Broadwater Medical Centre
Mieszko C.
The eConsult process was lengthy, spanning over a week. After completion, receiving feedback took several days, followed by blood tests and a doctor's appointment, each adding more waiting time...
Broadwater Medical Centre
Andrew D.
The surgical center's management employs an unconventional approach, yet the staff consistently execute their responsibilities competently. Administrative personnel adhere rigidly to established..
Broadwater Medical Centre
Ryan D.
I'm thoroughly delighted with Broadwater Medical Center after moving my care from Victoria Road Surgery (which was completely ineffective). The staff have been instrumental in my diagnostic process..
Broadwater Medical Centre
Mooseh M.
My wife and I recently relocated to Worthing, and I strongly advise finding an alternative medical practice because this one is absolutely ridiculous! Upon arriving in Worthing, I unfortunately..
Broadwater Medical Centre
Chris T.
Unwelcoming front desk staff. IMPOSSIBLE to consult the physician without an in-person examination, despite relying on outdated photos from two years prior that a specialist already deemed..
Broadwater Medical Centre
patricia g.
During my recent cardiac health challenge, I experienced exceptional care throughout my treatment period, which aligns perfectly with my long-standing positive experiences at this medical practice...
Broadwater Medical Centre
Reece D.
Every time I use their eConsult service, they call me back quickly. I typically get an appointment within a day. Their medical professionals across various specialties have consistently impressed..
Broadwater Medical Centre
carol g.
Consistently received excellent care at this medical practice. Scheduling appointments is convenient and hassle-free. Absolutely no complaints to report.
Broadwater Medical Centre
Anonymouse
This use to be the best practice but since covid getting an appointment in a normal way just doesn’t happen. People have lives, and work, and can’t sit by the phone all day. They don’t..
Broadwater Medical Centre
Grant R.
I'd give a negative rating if that were an option. Utterly appalling service, with zero consideration for patients. My partner is battling a stage 4 brain tumour and depends on repeated steroid..
Broadwater Medical Centre
Catriona N.
I recently relocated to this neighborhood and experienced a sudden exacerbation of my ongoing medical issue. Throughout my entire interaction, I was met with outstanding, compassionate, and expert..
Broadwater Medical Centre
Jason B.
I was struggling with a painful, swollen elbow. Using the online e-consultation at 8:30am, I received a callback by 8:40am and was invited to come in at 9:00am. During my appointment, the paramedic..
Broadwater Medical Centre
Rachel H.
Terrible surgical experience with unprofessional personnel who demonstrate a complete lack of compassion and patient-centered care.
Broadwater Medical Centre
Ana T.
The medical care quality remains uncertain, but the administrative team and their operational procedures are absolutely abysmal. After submitting an official complaint and making several follow-up..
Broadwater Medical Centre
Adam H.
The fee of £17 for a medical document allowing diabetics to carry insulin during air travel is absolutely appalling. Upon reaching out to Diabetes UK, I discovered that this charge is entirely up to..
Broadwater Medical Centre
Pamela G.