Broadwater Medical Centre
Adem Y. 2 years ago • From Google
Bad
Unhelpful doctor causing unnecessary stress and problems
GP used to be excellent, with fantastic doctors. However, the recently joined physicians have become a significant source of frustration. My mother has been a patient at this practice for 23 years without issues until the past two years. With limited English proficiency, she relies on a translator to understand medical discussions. Shockingly, doctors have accused her of faking her language barrier, making inappropriate and disrespectful claims that create unnecessary awkward situations. Dr. Ferguson, a newer doctor, has been handling most of my mum's recent appointments. While being late twice resulted in appointment cancellations (which is understandable), he consistently interrogates her about hospital appointment rescheduling. He meticulously compiles lists of her rearranged appointments, questioning her motives and suggesting deliberate cancellations. His intrusive and controlling approach seems completely inappropriate and unnecessary. During the latest encounter, Dr. Ferguson presented a comprehensive list of missed appointments from both GP and hospital, dramatically declaring my mum's removal from the practice. When she attempted to challenge this decision, he flatly refused further discussion. Despite her rheumatism causing significant leg problems and painful lumps, he dismissively attributed her condition to luggage carrying - a bizarrely unfounded conclusion. Following an endoscopy revealing numerous stomach polyps, which the hospital team described as "uncountable" and potentially serious, Dr. Ferguson dismissed the concern, claiming it wasn't his specialty and taking no action. His lack of professional referral or concern seems grossly negligent. With my autistic brother, Dr. Ferguson demonstrates remarkable impatience, hindering his ability to comfortably enter consultations. His approach only increases my brother's stress and delays necessary medical interactions. Fortunately, my personal health has been good, potentially limiting further complaints. Not everything is negative - the reception staff remain helpful, and Dr. Arnold continues to provide excellent care. We're now seeking a new GP for my mother and potentially the entire family.
Dr. Macauley and nurse Savory provided exceptional treatment. Their approach was incredibly compassionate and attentive, going above and beyond to ensure my comfort. I was truly impressed by their..
Broadwater Medical Centre
mihai o.
This medical centre is an absolute farce. They consistently fail to answer their phone, and when they do, they promise to call you back, leaving you hanging for days without any communication. When..
Broadwater Medical Centre
Allie W.
My experience at Broadwater Medical Centre has consistently been exceptional, with compassionate physicians and consistently welcoming, supportive administrative staff who make each visit pleasant..
Broadwater Medical Centre
Chris T.
Unwelcoming front desk staff. IMPOSSIBLE to consult the physician without an in-person examination, despite relying on outdated photos from two years prior that a specialist already deemed..
Broadwater Medical Centre
Emily M.
The staff here consistently provide excellent support and are prompt in scheduling. The medical professionals, from nurses to physicians, maintain a warm demeanor. Despite likely seeing countless..
Broadwater Medical Centre
carol h.
After our visit to this medical facility, my father has decided to seek treatment elsewhere and transfer his surgical care to a different provider.
Broadwater Medical Centre
Marina K.
Unmotivated employees and ineffective personnel, particularly at the front desk Extremely slow in processing reports Unwilling to provide assistance Strongly advise against using their services
Broadwater Medical Centre
Fiona o.
Kudos to Broadway MC for their swift response to my medical concerns. Three weeks back, I utilized their paper triage method, and today I successfully connected with a GP online during the 8-10am..
Broadwater Medical Centre
Soraya G.
My young son exhibited signs of a potential urinary tract infection. After consulting 111 the previous evening, they suggested submitting a urine sample and scheduling an appointment. I delivered..
Broadwater Medical Centre
Samuel G.
Decent customer support in general, however... During my recent attempts to contact them via phone, their representatives have consistently hung up on me right after answering.
Broadwater Medical Centre
Luke B.
Disregarded all my input and botched every single aspect. Denied the presence of a mouth ulcer that was plainly evident and prescribed an incorrect medication dosage. When I explained my pain was..
Broadwater Medical Centre
Alan E.
Requested my prescription on December 15th, and as of December 25th, they still haven't processed it. I've exhausted my current medication supply If any medical emergency occurs, the responsibility..
Broadwater Medical Centre
Anthony B.
Personnel provided excellent guidance and support whenever assistance was required.
Broadwater Medical Centre
Jade D.
I am absolutely thrilled with this medical practice and cannot speak highly enough of their service. Even during busy periods, they handle patient needs swiftly and professionally. My scheduling..
Broadwater Medical Centre
Kelly O.
State-of-the-art medical center with excellent surgical capabilities and contemporary infrastructure.
Broadwater Medical Centre
Timothy K.
Every member of the team responsible for my treatment has demonstrated exceptional professionalism and has been delightful to interact with. They have exceeded my expectations, and I am thoroughly..
Broadwater Medical Centre
Anthony B.
Truly exceptional. The medical professionals, nursing staff, administrative personnel, and behind-the-scenes support team are top-notch. Those who complain about the service have no idea how..
Broadwater Medical Centre
Andrew D.
The surgical center's management employs an unconventional approach, yet the staff consistently execute their responsibilities competently. Administrative personnel adhere rigidly to established..
Broadwater Medical Centre
Rachel H.
Terrible surgical experience with unprofessional personnel who demonstrate a complete lack of compassion and patient-centered care.
Broadwater Medical Centre
Mooseh M.
My wife and I recently relocated to Worthing, and I strongly advise finding an alternative medical practice because this one is absolutely ridiculous! Upon arriving in Worthing, I unfortunately..
Broadwater Medical Centre
Maxine H.