SW

Sue W. one year ago • From Google

Rating

Bad

Unhelpful doctor refuses simple medical form request

My son, who has been with Orchard Surgery since childhood and received all his vaccines and check-ups there, needed a straightforward medical form completed - just basic measurements like height, weight, and blood pressure. He submitted the form to the receptionist, but after a week of hearing nothing, I started calling. For the next three days, I was passed between admin and the doctor with no resolution. On the 11th day, I was abruptly told the doctor wouldn't sign the form, with no explanation beyond "it's his choice." When I visited the surgery to retrieve the form and understand the issue, I was informed I'd need to pay privately. I expressed willingness to pay but emphasized that since they've held my son's medical records since birth, this would be a minimal task. Despite this, the doctor remained adamant about not completing the form. The other patients in the waiting room were visibly frustrated, rolling their eyes and shaking their heads in disbelief at the situation. I don't blame the receptionists, who seemed genuinely uncomfortable with the whole scenario. Now, I'm forced to take my son to an unfamiliar practice with no knowledge of his medical history to complete this simple form - absolutely ridiculous 🤪

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