KC

K. C. one year ago • From Google

Rating

Bad

Unhelpful gp practice leaves patient feeling frustrated

I was seriously ill and transported to the emergency department by ambulance, with a recommendation for follow-up by my general practitioner. I completed their online appointment request form but had been sleeping throughout the day and inadvertently missed their second attempt to contact me by just a quarter of an hour. Upon calling back, they were completely uncooperative and insisted I restart the entire process by refilling the form. I tried explaining that due to my ongoing health condition, I would likely continue sleeping and be unable to anticipate their call time, making it impossible to set an alarm. I simply wanted to secure an appointment time during our conversation and was willing to complete the form again. However, the receptionist displayed absolute indifference, made no effort to assist me, and repeatedly demanded I restart the process, fully aware that I would likely miss their subsequent call or message again.

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