DP

Darren P. 3 years ago • From Google

Rating

Bad

Unhelpful GP Receptionist Dismissed My Heart Health

I attempted to schedule a non-urgent doctor's appointment after being advised during triage that I need to discuss potential medication to lower my heart attack risk. The phone representative I encountered was incredibly robotic and disinterested, seemingly reading directly from a script with zero empathy. His sole response was to tell me to call back on Monday, completely disregarding my explanation that as a key worker, I cannot possibly make a call at 8am due to work commitments. There was absolutely no flexibility or willingness to accommodate my situation, and it appeared they had no genuine concern for the well-being of their registered patients. This practice has dramatically declined from its previous standards, and I firmly believe the management requires complete replacement, along with a comprehensive restructuring of local healthcare services.

Other reviews for Thorndike Partnership