JM

Jennifer M. one year ago • From Google

Rating

Poor

Unhelpful gp service leaves patient frustrated and desperate

All communication happens digitally, and the general practitioner typically responds within a couple of hours, essentially directing patients to visit a walk-in centre or pharmacy. I attempted to secure a consultation for my son suffering from tonsillitis, and I explained my challenging circumstances - I lack transportation, the nearest walk-in centre is several hours walking distance, and I'm simultaneously caring for my disabled mother who requires assistance with basic needs. Despite my explanation, I was repeatedly instructed via message that the walk-in centre was the most "appreciated" option, and then they abruptly terminated the conversation, preventing me from providing further context or response.

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