KC

Kary C. 3 years ago • From Google

Rating

Bad

Unhelpful manager dismissed my medical concerns

The patient manager's service is extremely discourteous and refuses to take responsibility for mistakes made by her administrative team. She dismissively conveyed that my concerns were trivial compared to other patients' more critical issues. Whenever I attempt to follow up on the status of my results, she repeatedly claims she has already addressed the matter and dismisses it as not her concern. Additionally, the patient service manager suggested I contact St George lab directly about the errors or missing results, but when I did so, the lab informed me that patients should not be contacting them and all requests must go through the GP office. This entire experience has been deeply frustrating, and as a result, my family and I have decided to seek care from a different medical practice.

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