Thurleigh Road Practice
Kary C. 3 years ago • From Google
Bad
Unhelpful manager dismissed my medical concerns
The patient manager's service is extremely discourteous and refuses to take responsibility for mistakes made by her administrative team. She dismissively conveyed that my concerns were trivial compared to other patients' more critical issues. Whenever I attempt to follow up on the status of my results, she repeatedly claims she has already addressed the matter and dismisses it as not her concern. Additionally, the patient service manager suggested I contact St George lab directly about the errors or missing results, but when I did so, the lab informed me that patients should not be contacting them and all requests must go through the GP office. This entire experience has been deeply frustrating, and as a result, my family and I have decided to seek care from a different medical practice.
The medical staff here are wonderfully compassionate. However, scheduling an appointment has become increasingly challenging, especially for those who aren't tech-savvy, which particularly impacts..
Thurleigh Road Practice
Richard G.
I've been receiving medical care at the Thurleigh Road Practice for nearly two decades. Previously, the quality of service was outstanding, but recently it has dramatically deteriorated. Scheduling..
Thurleigh Road Practice
Bridget N.
Throughout my two-decade journey as a patient here, the compassion and dedication I've experienced have been truly exceptional. The medical team has consistently made me feel fully involved and..
Thurleigh Road Practice
Steve C.
Getting a medical appointment here is like hitting a brick wall - completely unattainable
Thurleigh Road Practice
Samed b.
This has been the most abysmal medical practice I've encountered in my nearly two decades living in London. I've been awaiting a doctor's callback since August (nearly three months now) regarding..
Thurleigh Road Practice
Amber C.
Fantastic experience with an incredibly supportive team!
Thurleigh Road Practice
Elizabeth W.
I am truly amazed by the exceptional care we've experienced since switching to this medical practice just a few months ago. Whenever we've been concerned about my toddler daughter's health, I've..
Thurleigh Road Practice
Will G.
Scheduling an appointment here is nearly impossible - you're left choosing between an urgent same-day locum visit or waiting months. After experiencing sun damage during a desert trip (even with..
Thurleigh Road Practice
Robin C.
For some inexplicable reason, Google is preventing me from submitting a second review for TRP ......... It seems peculiar that I'm composing this review after being released from an emergency..
Thurleigh Road Practice
Maxime P.
The medical staff at this facility have consistently demonstrated exceptional care for our kids, going above and beyond by accommodating our needs, such as squeezing us in for critical appointments..
Thurleigh Road Practice
Liberty H.
A remarkably efficient surgical practice that truly prioritizes patient care. They respond with impressive speed and genuine concern when urgent matters arise. The staff, particularly those at the..
Thurleigh Road Practice
Kevin C.
The clinic provides diverse treatment options. Each healthcare professional I've encountered has been welcoming and personable.
Thurleigh Road Practice
Katia L.
The reception staff are utterly ineffective. Recently, they forced me to reschedule a polio booster at a terrible time, claiming I needed to bring both children - only to reveal at the appointment..
Thurleigh Road Practice
franciska s.
I decided to share my experience because their performance is genuinely impressive. Having been a patient at this practice for several years, I consistently find myself satisfied. Their staff is..
Thurleigh Road Practice
Bee B.
An exceptional family medical clinic that has been our go-to for an extended period. Our entire family has consistently received top-notch care, and we couldn't be more satisfied. Dr. Ellis is truly..
Thurleigh Road Practice
cillian b.
Avoid this medical facility if you require healthcare services Scheduling an appointment with them is practically unattainable.
Thurleigh Road Practice
tom h.
Scheduling an appointment here is a nightmare, with staff sending patronizing communications and displaying hostile attitudes during phone interactions. Despite my two-decade-long association with..
Thurleigh Road Practice
Sam D.
I utilize this medical practice annually or semi-annually for myself and my kids, and consistently find the personnel incredibly accommodating and the digital scheduling platform straightforward...
Thurleigh Road Practice
David M.
This medical practice has seriously deteriorated. It seems their sole focus is manipulating waiting list statistics. They achieve this by artificially limiting appointment bookings to same-day..
Thurleigh Road Practice
Daniel G.
The medical staff, including physicians and nursing personnel, are top-notch. Nevertheless, attempting to connect with the front desk to schedule an appointment is incredibly challenging. Utilizing..
Thurleigh Road Practice
Claire C.