LM

Lizzy M. 3 years ago • From Google

Rating

Bad

Unhelpful medical practice destroys student's drama dreams

I'm utterly devastated to be writing this review. I've always been a strong supporter of this medical practice, as they previously saved my father's life. However, I'm now compelled to share my sister's distressing experience. She's a remarkable 16-year-old, incredibly hardworking, with a crucial GCSE drama performance tomorrow. Tragically, she's developed laryngitis-like symptoms and lost her voice after a singing lesson strain, which will severely impact her ability to perform. Her dream of becoming a doctor hinges on securing excellent grades for her preferred sixth form. When we contacted the surgery about this urgent situation, their response was appallingly indifferent. While I understand we might not be their top priority, their complete lack of empathy is astounding. Their response of "We'll pass this to an appropriate person in 7 days" is ludicrous, considering: 1. Her exam is tomorrow, and 2. We desperately need written documentation for the exam board. You're a doctor's surgery, for goodness' sake - we're not making this up! My sister is devastated, now facing her exam without a voice and without any proof of seeking medical assistance. The very institution we hoped would support us has essentially told us they can do nothing. Absolutely brilliant.

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