PA

Philippa A. 4 years ago • From Google

Rating

Bad

Unhelpful phone consultation for genetic testing

During my phone consultation, the healthcare professional displayed a condescending and discourteous demeanor. My straightforward request was to discuss preimplantation genetic diagnosis (PGD) for an X-linked genetic condition and obtain a referral to a genetic counselor. However, the representative demonstrated a lack of expertise, spoke in a patronizing manner, and essentially brushed off my concerns. Truly frustrating!

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