NK

Navneet K. 2 years ago • From Google

Rating

Bad

Unhelpful rachel ruins medical practice experience

The customer service at this medical practice is absolutely terrible. Rachel, the staff member I spoke with, displayed an extremely unhelpful and dismissive attitude. I urgently needed a GP appointment for a critical medical condition, but she coldly informed me that the surgery isn't for emergencies and suggested I go to A&E. This advice is nonsensical, as I specifically require a GP referral. For an entire week, I've been attempting to schedule an appointment, spending over an hour on the phone each time, only to be told they're completely booked. Rachel's demeanor was not just unprofessional, but downright rude, with an unnecessary and confrontational approach that made the entire experience incredibly frustrating.

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