MB

Monroe B. 2 years ago • From Google

Rating

Bad

Unhelpful reception blocking urgent medical attention

I sought to schedule a consultation with the Doctor regarding burst blood vessels in my eye. The optician stressed the necessity of a medical examination. Upon attempting to book an appointment, the receptionist informed me that no slots were available and I must use the online booking system, which showed the practice was completely full. The male receptionist seemed disinterested in helping me secure an appointment. Despite the potential urgency of my medical condition, I was curtly directed to go online with no alternative options. I am deeply irritated and appalled by the lack of care and support I experienced. I fully intend to discuss this unacceptable treatment directly with the GP at my earliest opportunity.

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