The Chesser Surgery
CJ
Chipo J. one year ago • From Google
Bad
On a morning around 8:30am, I arrived at the clinic with my 5-year-old daughter, who had been experiencing persistent coughing and sneezing for a week. Despite ongoing cough medication, her symptoms showed no improvement. Her nighttime coughing and sneezing were severe, significantly disrupting her sleep. The previous day, on October 8th, her condition worsened dramatically, with prolonged coughing and sneezing resulting in sputum containing blood and yellow mucus, accompanied by a fever of 38.6. I decided to monitor her condition closely overnight and seek medical attention early the next morning. Typically unpredictable like children, she appeared slightly better in the morning, seemingly stable. Upon reaching Chesser surgery, I immediately approached the reception, apologizing for arriving without an appointment. I explained my desperation, detailing my daughter's deteriorating health. The young receptionist informed me that no appointments were available. Despite explaining the critical nature of my daughter's condition, she coldly suggested the earliest possible slot was 4:15 pm at a different location, or a 7 pm appointment elsewhere. I was utterly dismayed that I was being told to wait with a visibly sick child. Ultimately, we left and proceeded to St. Helier, where my daughter was promptly prioritized. Within 45 minutes, she received comprehensive medical attention and a prescription. While I acknowledge the existence of emergency protocols for critical situations, the receptionist's apparent indifference was deeply troubling. I remain open to alternative perspectives, but I firmly believe the situation could have been handled with more compassion and urgency.
Julie S.