MV

Martyn V. one year ago • From Google

Rating

Poor

Unhelpful reception marred an otherwise great experience

I visited the clinic for microsuction to address my ear wax problems. Being completely deaf in one ear and having limited hearing in the other, I relocated to a different seat near the reception area due to someone nearby continuously coughing. During my wait, I observed an individual emerge from ground floor room 5 by the waiting area, glance around, and then return and close the door. I inquired at the reception desk about whether the person who exited room 5 was the audiologist. The receptionist identified the audiologist but claimed she could not contact her and insisted I remain in the waiting room. I expressed concern about potentially waiting an extended period, but the receptionist disregarded me and offered no assistance. Fortunately, the audiologist eventually returned, and I was able to receive treatment. I found the reception staff's lack of support extremely frustrating, particularly given my significant hearing challenges. I must emphasize that the audiologist herself was exceptional.

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