EB

Emily B. 5 years ago • From Google

Rating

Bad

Unhelpful reception ruins first medical centre experience

After relocating to this neighborhood and signing up with the local medical centre, my midwife requested that I retrieve my medical records from reception. The front desk personnel were incredibly unhelpful when I explained my purpose, making me feel like a complete nuisance. They struggled to locate my documents and instructed me to wait outside (while 20 weeks pregnant), which I did for 20 long minutes. Upon returning to inquire about being contacted once the notes were found, they miraculously produced my file. Their unprofessional attitude and poor customer service have left me seriously considering changing healthcare providers. They desperately need to hire staff who understand basic customer care and can perform their duties competently!

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