MW

Molly W. 3 years ago • From Google

Rating

Bad

Unhelpful reception ruins patient dental care experience

The reception team displays a complete lack of empathy and professionalism. I contacted them regarding dental sedation medication that my dentist specifically advised me to discuss with the doctor. Initially, they dismissed my concerns entirely, claiming they don't handle dental-related matters. Despite repeatedly explaining my situation and being persistent, they consistently maintained they won't prescribe this type of medication - which I know is false, as a family member has previously received the same prescription. I was forced to make multiple phone calls, shuttling between the reception and my dentist, yet they remained unhelpful. Their constant dismissive attitude has left me extremely frustrated, as I cannot attend my dental appointment without the necessary medication. The reception staff's poor communication and uncooperative approach is unacceptable, and they urgently need to improve their service.

Other reviews for St John's Surgery