RR

Rebecca R. 3 years ago • From Google

Rating

Poor

Unhelpful reception staff destroy patient care experience

When contacting this medical practice, I understand the staff are pressed for time and must prioritize efficiency, but that doesn't justify employing a disinterested, robotic tone, interrupting patients mid-sentence, displaying minimal empathy, and adopting a dismissive "computer says no" approach. This is particularly unacceptable when dealing with an elderly, unwell mother who requires urgent treatment, and where an emergency team cannot move forward without critical test results. While others claim the reception staff have made strides, as someone who has been a patient at this surgery since childhood, I regrettably cannot confirm any meaningful enhancement in their communication or care.

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