The Queensway Surgery

I attempted to book an appointment with a doctor yesterday but was informed that none were available. I have not had a consultation at this practice for several months. Given my ongoing health..

Following a serious health event a few years ago, I was advised by hospital staff to arrange a follow-up appointment with my GP upon discharge. When I attended the practice and explained this..

I called the surgery and spoke with a member of the reception team who was incredibly kind, patient and extremely helpful. They listened to the issue I had and even put me on hold to speak with..

I'd like to share feedback about my experience at Queensway Surgery. The clinician I saw was really proactive and helpful. They contacted me sooner than anticipated and made good progress with..

Why are reviews being removed? Is it because unfavourable feedback isn't welcome?

This has been my poorest experience with a GP practice to date. The reception staff came across as unwelcoming and unhelpful. Obtaining appointments and accessing information proved to be quite..

Unable to reach anyone despite multiple attempts to contact the practice.

I would like to thank the clinician who performed my minor surgical procedure. They were excellent and made me feel very comfortable, with wonderful bedside manner. I would also like to thank the..

This practice has not met my expectations. I found interactions with management to be unwelcoming, and I felt the reception team were unable to provide the level of service I required.

It can be difficult to reach the practice by phone, and attending in person doesn't always result in getting the help needed.

The doctor at this practice is excellent. Very thorough, kind and thoughtful. The reception team are a great help.

The practice feels welcoming and familial, with staff members who consistently go the extra mile to provide care.

I wanted to express my gratitude for the excellent care and assistance I've experienced recently. I've faced considerable challenges over a short timeframe, and I'm genuinely thankful for how..

I recently had a telephone consultation to review my medication. The clinician provided a thorough explanation of the implications of my current treatment and offered guidance on transitioning to a..

The reception staff were welcoming and supportive, while the clinical team demonstrated both expertise and approachability. Overall, it was an excellent healthcare facility.

It would be helpful if the practice communicated more clearly when a medication review is required, as I've found myself without one of my regular medications and unable to request a refill due to..

My issues were resolved quickly, and the clinical staff always took time to listen to my concerns. I didn't experience lengthy waiting times and I'm satisfied with the service overall. The main area..

The practice provides a good standard of service, though it can experience periods of high demand.

I attended today to collect my routine medication and found the entrance door locked, requiring patients to wait outside in the queue during dark and cold conditions. I waited in the queue for a..

The reception team are pleasant and supportive. The clinical staff have demonstrated efficiency and helpfulness throughout my care, and I would particularly like to acknowledge one clinician who..