NL

Neil L. 3 years ago • From Google

Rating

Average

Unhelpful reception staff hinder patient care and communication

The reception staff display a basic level of politeness. However, when we inquired about x-ray results, they dismissively stated no follow-up was required, claiming everything was normal. We knew this wasn't accurate, as the Doctor had requested the review due to an operation performed outside the UK, with no detailed information about the procedure or repair. Upon explaining our concerns and emphasizing the need for follow-up, the receptionist merely instructed us to call back Monday morning, maintaining the results were normal and no further action was needed. When the Doctor was consulted on Monday, he was visibly displeased with the reception's response. One can't help but wonder how many other medical results have been casually dismissed by reception staff! The Doctors and nurses we've interacted with have been excellent. It would have been beneficial to have a comprehensive initial consultation, particularly since we hadn't been in the UK for many years and lacked a medical history. Once again, reception staff arbitrarily decided a consultation was unnecessary, but a Doctor during a telephone appointment confirmed it was indeed very important. Individuals can draw their own conclusions from these experiences.

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