The Waterfield Practice

I would consider this among the least satisfactory medical practices I have encountered. Over an extended period, I have found it increasingly challenging to obtain my regular medications, which has..

One star is far too high a rating. I would strongly advise against using this practice. My relative is a patient there and required urgent medical attention on a weekday for significant discomfort...

It's a GP practice offering medical assistance comparable to other NHS services. However, a significant drawback is the heavy reliance on online systems for all processes. When I visited to arrange..

The process for obtaining repeat prescriptions can be frustrating at times. Additionally, booking an appointment requires using the online system, which is only available during operating hours and..

Poor experience overall. The team appeared unwilling to provide assistance and seemed focused on avoiding their responsibilities. Help was refused and obstacles were created to prevent action being..

The staff members displayed a dismissive and curt manner, and while I initially thought the negative feedback might be isolated incidents, I found this not to be the case. The administrative and..

I have been attending this practice for a considerable time and I am disappointed by what I perceive as a decline in service quality. I recently had a telephone conversation with a member of the..

The practice does not always demonstrate professionalism, and there appears to be a reluctance to schedule appointments even when health concerns warrant attention.

I was attempting to obtain results from a procedure and understood they had been received at the practice. When I rang to inquire about them, I was told I would need to speak with a clinician, but..

I have an upcoming appointment scheduled, but I have made the decision to switch to a different practice because I consistently struggle to reach your surgery by telephone. I have attempted to call..

I recently had a telephone consultation with a clinician at the practice. The appointment took over a week to arrange. During the call, I felt the clinician was unhelpful and somewhat dismissive,..

I have been experiencing ongoing difficulties with delayed prescription processing for some time. Today, when I attended to collect my regular prescription, I was unable to receive it due to a note..

Having a baby naturally involves considerably more appointments at the practice for both myself and my infant. Across all routine checks and any health concerns that have arisen, the clinical team..

I found the online appointment system quite challenging and became frustrated enough to abandon it. However, when I telephoned the surgery, I spoke with a receptionist who was genuinely kind and..

Why is booking a GP appointment at this practice so difficult? The website directs you to attempt booking online, yet there appears to be no available option to actually schedule an appointment with..

when you get to see a doctor its very rare you will see one in this surgery, you will get sent somewhere else- the nurse takes over a week to get back to you to be told to pay private to get what..

Completely unhelpful. I am deaf and have informed the practice of this, yet they continue to send me messages asking me to call the surgery to arrange a telephone appointment. I wonder how other..

The healthcare provider dismissed my concerns about a potential health issue, which led me to seek clarification through my own research despite lacking medical training. When I raised the matter..

The service fell short of professional standards. There was a sense that patient wellbeing was not being treated with appropriate concern.

The reception team could be more helpful and they are difficult to reach, though they are undoubtedly affected by the challenging circumstances within the healthcare system. The phone menu options..