Priory Surgery
Shekhar S. one year ago • From Google
Bad
Unhelpful receptionist creates unnecessary medical records chaos
The receptionists here display an incredibly unhelpful and discourteous demeanor. During my recent interaction, I attempted to obtain my local records and explained my needs to the receptionist. She insisted I complete a medical records request form, claiming it would take up to 28 days. I explained I needed the documents urgently and mentioned my wife had previously received them immediately. The receptionist stubbornly maintained that medical records could not be issued same-day. I involved my wife, who spoke directly with the receptionist, yet she continued to argue that same-day retrieval was impossible. Eventually, she checked the system and discovered my wife had previously received a "Brief Summary" - not full medical records. I emphasized that I had been clear about wanting local records and was unfamiliar with their technical terminology. The receptionist had repeatedly discussed "Medical Records" without once mentioning the "Brief Summary" option that would cover all my informational needs. This interaction epitomizes a classic "couldn't care less" attitude. A competent professional familiar with their clinical system could have immediately informed me about the readily available "Brief Summary" copies containing the exact information I required, instead of engaging in a 15-minute argumentative standoff. Furthermore, I later discovered the document she provided is actually called "Summary Care Records" - adding another layer of unprofessional confusion to the entire experience. Utterly incompetent.
Something is seriously amiss with this medical practice!!!! Their phone line remains engaged until late morning, despite their website claiming they open at 8am... The reception staff are utterly..
Priory Surgery
Dairy M.
Interacted with Louise once more, and she continues to be incredibly condescending and disrespectful, completely unsuitable for work in a medical setting. Her lack of empathy, professionalism, and..
Priory Surgery
Sayed S.
I'm completely fed up with this medical facility - it's absolutely terrible. Getting an appointment is impossible, and they constantly make excuses to redirect you to their pharmacy for checks. The..
Priory Surgery
Simone S.
Securing an appointment is extremely challenging, yet the medical professionals are top-notch. I personally had an excellent encounter with Dr. Ajitpal Hans, and my child was also well-treated by..
Priory Surgery
Fae F.
I attempted to contact their office and was met with an incredibly unprofessional experience where the receptionist abruptly terminated the call before I could even speak. The wait times are..
Priory Surgery
Leanne T.
I cannot endorse this surgical procedure based on the subpar treatment my family and I have experienced.
Priory Surgery
Nadeema S.
Securing a medical consultation here is an exercise in futility. Despite being instructed to call precisely at 8 AM and request a callback, you're left waiting an hour, only to discover no..
Priory Surgery
nikkiw6 n.
I was initially placed on a waiting list to consult Dr Nice about what seemed like a trivial digestive concern. After 8 weeks, I found myself undergoing surgery for bowel cancer. The level of..
Priory Surgery
D W.
Truly, this is the most incompetent, disrespectful, and utterly useless general practitioner I've ever encountered. The way they treat their vulnerable and disabled patients is nothing short of..
Priory Surgery
Simon B.
The surgical office consistently fails to answer direct calls, instead routing patients to a voicemail system for prescription inquiries that remains perpetually unattended.
Priory Surgery
Sophia F.
This medical facility is utterly incapable of meeting the needs of professionals with busy schedules. Anyone with a regular job should steer clear - securing an appointment requires endless phone..
Priory Surgery
jay t.
Absolutely abysmal communication and scheduling. I've made numerous attempts to book a consultation, but every single time I'm informed they're completely booked and advised to retry at 8am the..
Priory Surgery
Neil R.
Dr. Amisha Patel is an absolute miracle worker. Her calming demeanor instantly alleviates my anxiety. The medical center must do everything possible to retain her as a healthcare professional.
Priory Surgery
Spiceman L.
Priory Surgery Highwycombe is hands down the most abysmal medical practice I've ever encountered! While the doctors are just doing their job, the reception staff are a complete disaster. They..
Priory Surgery
Dana C.
I thoroughly enjoyed my visit, with the medical staff being exceptionally kind and welcoming throughout my time there.
Priory Surgery
Shekhar S.
The receptionists here display an incredibly unhelpful and discourteous demeanor. During my recent interaction, I attempted to obtain my local records and explained my needs to the receptionist. She..
Priory Surgery
Jackie H.
My family has relied on this medical practice across five generations. From my childhood memories of Dr Medhurst, Dr Wilson, Dr Bacon, Dr Graham, to the more recent Dr Bal, these physicians were..
Priory Surgery
Maya S.
Securing a medical appointment at this GP practice is practically unattainable. Advance booking is futile, and despite dedicating an hour to phone calls early in the morning, obtaining a..
Priory Surgery
WindowsX W.
The front desk staff seem to think they're medical professionals. I wasted more than 60 minutes attempting to connect, only to be informed by the receptionist that in-person consultations aren't..
Priory Surgery
Kartik P.
Their customer service is absolutely terrible with phone communication. For the past three weeks, I've been attempting to reach them, but they consistently fail to answer. Even when I was preparing..
Priory Surgery
J K.