Priory Surgery
Shekhar S. one year ago • From Google
Bad
Unhelpful receptionist creates unnecessary medical records chaos
The receptionists here display an incredibly unhelpful and discourteous demeanor. During my recent interaction, I attempted to obtain my local records and explained my needs to the receptionist. She insisted I complete a medical records request form, claiming it would take up to 28 days. I explained I needed the documents urgently and mentioned my wife had previously received them immediately. The receptionist stubbornly maintained that medical records could not be issued same-day. I involved my wife, who spoke directly with the receptionist, yet she continued to argue that same-day retrieval was impossible. Eventually, she checked the system and discovered my wife had previously received a "Brief Summary" - not full medical records. I emphasized that I had been clear about wanting local records and was unfamiliar with their technical terminology. The receptionist had repeatedly discussed "Medical Records" without once mentioning the "Brief Summary" option that would cover all my informational needs. This interaction epitomizes a classic "couldn't care less" attitude. A competent professional familiar with their clinical system could have immediately informed me about the readily available "Brief Summary" copies containing the exact information I required, instead of engaging in a 15-minute argumentative standoff. Furthermore, I later discovered the document she provided is actually called "Summary Care Records" - adding another layer of unprofessional confusion to the entire experience. Utterly incompetent.
During my holiday, my Gout became severely aggravated, preventing me from sleeping for 4 consecutive days. Upon returning, I promptly consulted my GP and met Dr. Latif. She immediately identified..
Priory Surgery
Kartik P.
Their customer service is absolutely terrible with phone communication. For the past three weeks, I've been attempting to reach them, but they consistently fail to answer. Even when I was preparing..
Priory Surgery
H M.
I've been attempting to schedule an appointment for several months, but even when I manage to navigate through the lengthy nine-person waiting line, I consistently find that no time slots are open.
Priory Surgery
Ajaz G.
Upon my initial contact to schedule a service, I was taken aback by the staff's hostile and confrontational demeanor. Their approach left me thoroughly disheartened and frustrated.
Priory Surgery
Katrina F.
Highly competent medical professionals.
Priory Surgery
Dairy M.
Interacted with Louise once more, and she continues to be incredibly condescending and disrespectful, completely unsuitable for work in a medical setting. Her lack of empathy, professionalism, and..
Priory Surgery
Anu W.
I've been a patient at this medical practice for quite some time now! My family and I have consistently received attentive care and precisely targeted treatments whenever we've reached out or..
Priory Surgery
Ver l.
Completely unresponsive customer service that abruptly discontinued my essential medication, leaving me in a critical healthcare bind.
Priory Surgery
Jackie H.
My family has relied on this medical practice across five generations. From my childhood memories of Dr Medhurst, Dr Wilson, Dr Bacon, Dr Graham, to the more recent Dr Bal, these physicians were..
Priory Surgery
Bucks F.
I've been a patient at this medical practice since childhood, spanning decades. Regrettably, I've observed a steady decline in its overall quality over time. While there are still some truly..
Priory Surgery
Ana D.
Absolutely terrible customer service with scheduling being a nightmare. The front desk staff are dismissive and disinterested. While a few physicians are decent if you manage to actually see them,..
Priory Surgery
J K.
Something is seriously amiss with this medical practice!!!! Their phone line remains engaged until late morning, despite their website claiming they open at 8am... The reception staff are utterly..
Priory Surgery
Rebecca R.
The medical professionals at this practice are absolutely delightful - compassionate, attentive, and incredibly detailed. Unfortunately, the recently hired front desk staff are abysmal -..
Priory Surgery
Jon W.
I was left waiting so long that I felt like I had multiple near-death experiences just sitting in that room
Priory Surgery
Julie j.
Excellent service from the entire team. They've introduced a new scheduling method starting at 8am, which speeds up the process. You can call at 8 to check same-day appointment availability. I..
Priory Surgery
Jo M.
Throughout my 2+ years as a patient here, I have consistently had positive interactions with this medical practice. Each time I've reached out, the staff have been courteous and professional in..
Priory Surgery
Tony B.
Hope you don't face any critical health issues and rely on this facility for your care. It's practically impossible to schedule an appointment. On the rare chance you manage to connect, they pledge..
Priory Surgery
Neil R.
Dr. Amisha Patel is an absolute miracle worker. Her calming demeanor instantly alleviates my anxiety. The medical center must do everything possible to retain her as a healthcare professional.
Priory Surgery
David C.
The staff demonstrated exceptional kindness and flexibility. Your approach to interactions truly matters. Being disrespectful will never yield positive results. These employees are experiencing the..
Priory Surgery
dreamvvville d.
The front desk personnel demonstrate extremely poor service quality. The general practitioners are equally unhelpful and ineffective. When I experienced hearing difficulties, the GP hastily provided..
Priory Surgery
Khurram M.