SS

Shekhar S. one year ago • From Google

Rating

Bad

Unhelpful receptionist creates unnecessary medical records chaos

The receptionists here display an incredibly unhelpful and discourteous demeanor. During my recent interaction, I attempted to obtain my local records and explained my needs to the receptionist. She insisted I complete a medical records request form, claiming it would take up to 28 days. I explained I needed the documents urgently and mentioned my wife had previously received them immediately. The receptionist stubbornly maintained that medical records could not be issued same-day. I involved my wife, who spoke directly with the receptionist, yet she continued to argue that same-day retrieval was impossible. Eventually, she checked the system and discovered my wife had previously received a "Brief Summary" - not full medical records. I emphasized that I had been clear about wanting local records and was unfamiliar with their technical terminology. The receptionist had repeatedly discussed "Medical Records" without once mentioning the "Brief Summary" option that would cover all my informational needs. This interaction epitomizes a classic "couldn't care less" attitude. A competent professional familiar with their clinical system could have immediately informed me about the readily available "Brief Summary" copies containing the exact information I required, instead of engaging in a 15-minute argumentative standoff. Furthermore, I later discovered the document she provided is actually called "Summary Care Records" - adding another layer of unprofessional confusion to the entire experience. Utterly incompetent.

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