Whitley Road Medical Centre
Marty 1. 3 years ago • From Google
Bad
Unhelpful receptionist creates unnecessary stress for patients
My spouse suffered a machete attack, resulting in significant cognitive impairments affecting his mental health, memory, and communication abilities. When attempting to schedule a medical appointment by phone, he was abruptly cut off by a receptionist who insisted he complete an online form. Despite explaining his inability to do so, she remained inflexible, causing him to hang up in frustration. Upon my intervention, I encountered similar resistance, with the staff member adamantly refusing to assist and only reluctantly agreeing to have a GP contact him after extensive arguing. My husband noted this is a recurring issue with her. Her apparent job dissatisfaction is evident, and she seems unsuited to a role requiring compassion and patient support. During my surgery visits, I've observed her perpetually miserable demeanor and unprofessional conduct. I've specifically requested she avoid direct interaction with my husband, instead transferring calls to another staff member. Despite being aware of his medical challenges, she continues to interrogate him about the purpose of his calls. Her treatment of vulnerable patients is unacceptable, and her conduct appears to be problematic even among her colleagues. I overheard other reception staff discussing her difficult attitude during a lengthy wait. It's clear she is detrimental to the patient experience and should either resign or be removed from her position. Her time at this practice needs to end immediately!
As a participant in the patient participation group (PPG), I've observed the surgery actively working to improve patient access to GP services. They're seeking more individuals to join the PPG and..
Whitley Road Medical Centre
rosler 1.
Exceptional training, top-notch support
Whitley Road Medical Centre
Louise D.
The front desk staff is absolutely terrible. I'm never returning to this place.
Whitley Road Medical Centre
Cal N.
My partner sought medical attention for breast pain, and the physician's conduct was utterly unprofessional. While a female colleague was present as a chaperone, the doctor seemingly believed my..
Whitley Road Medical Centre
Kirsty A.
Visited the medical practice and met Tina, who was incredibly kind and compassionate. Her warm demeanor immediately put me at ease during my appointment. The entire experience at the surgery was..
Whitley Road Medical Centre
Lina H.
Top-notch medical care that consistently meets my expectations. Whenever I require an appointment, the process is seamless, and the staff greet me with genuine warmth and professionalism.
Whitley Road Medical Centre
Emily C.
An absolutely delightful encounter with a compassionate and empathetic professional who genuinely listens, provides support, and helps boost your self-assurance, instilling a sense of optimism about..
Whitley Road Medical Centre
Anonymous A.
I recently had a consultation with Tina, a nurse who truly stands out. My relatives had previously shared glowing recommendations about her, and now I understand why. She possesses an incredible..
Whitley Road Medical Centre
Bilaluddin U.
A welcoming environment. The entire team demonstrates exceptional cooperation and provides outstanding assistance.
Whitley Road Medical Centre
esperança c.
Dr. Colligan provides exceptional medical care, and I appreciate the general practitioner's approach. Kudos to the nursing staff and the friendly administrative team who make the experience pleasant.
Whitley Road Medical Centre
Abdullah A.
An absolutely abysmal level of customer service from the reception personnel, truly the most disappointing interaction I've ever experienced.
Whitley Road Medical Centre
KATRINA N.
Zak demonstrates excellent clinical skills, and I was able to secure a same-day appointment at Whitley Road Medical Centre. The reception team is highly competent and welcoming.
Whitley Road Medical Centre
leniet I.
The healthcare professional I consulted with yesterday was incredibly understanding and empathetic. They thoroughly examined my arm and shoulder due to the intense discomfort I've been experiencing..
Whitley Road Medical Centre
Paul H.
Exceptional customer support, highly informed personnel.
Whitley Road Medical Centre
Beverley H.
Excellent initial experience with outstanding assistance from the front desk staff, who went above and beyond, and Dr. Khalid, who immediately and effectively resolved my medical concern.
Whitley Road Medical Centre
Whiskey O.
The personnel were disrespectful and hostile, demonstrating a clear lack of competence. Their unprofessional demeanor significantly escalated my stress levels, even during a simple blood pressure..
Whitley Road Medical Centre
Neil R.
Throughout my 15-year association with this medical practice, I've come to two key observations: Dr Colligan, who has since retired, was universally admired and respected by myself and my entire..
Whitley Road Medical Centre
Paul C.
Exceptional interaction with Zak, who consistently displays remarkable compassion and expertise in his approach.
Whitley Road Medical Centre
Samantha B.
Outstanding medical practice. I have absolutely no complaints about the care my family and I have received, particularly during the past twelve months. The front desk staff are wonderful and handle..
Whitley Road Medical Centre
liam B.
Consistently top-notch assistance and helpful guidance
Whitley Road Medical Centre
Tracey D.