M1

Marty 1. 3 years ago • From Google

Rating

Bad

Unhelpful receptionist creates unnecessary stress for patients

My spouse suffered a machete attack, resulting in significant cognitive impairments affecting his mental health, memory, and communication abilities. When attempting to schedule a medical appointment by phone, he was abruptly cut off by a receptionist who insisted he complete an online form. Despite explaining his inability to do so, she remained inflexible, causing him to hang up in frustration. Upon my intervention, I encountered similar resistance, with the staff member adamantly refusing to assist and only reluctantly agreeing to have a GP contact him after extensive arguing. My husband noted this is a recurring issue with her. Her apparent job dissatisfaction is evident, and she seems unsuited to a role requiring compassion and patient support. During my surgery visits, I've observed her perpetually miserable demeanor and unprofessional conduct. I've specifically requested she avoid direct interaction with my husband, instead transferring calls to another staff member. Despite being aware of his medical challenges, she continues to interrogate him about the purpose of his calls. Her treatment of vulnerable patients is unacceptable, and her conduct appears to be problematic even among her colleagues. I overheard other reception staff discussing her difficult attitude during a lengthy wait. It's clear she is detrimental to the patient experience and should either resign or be removed from her position. Her time at this practice needs to end immediately!

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