RT

Rowan T. 3 years ago • From Google

Rating

Bad

Unhelpful receptionist destroyed my hope for support

I was desperately seeking an in-office consultation due to lacking a private space for a delicate discussion, and the receptionist's attitude was incredibly off-putting. Every time I explained my weekday availability challenges, she would audibly groan and muttter under her breath. At one point, we agreed on a specific time slot that worked for me, but she subsequently altered the appointment and then denied our previous arrangement. Her unprofessional and dismissive demeanor was so discouraging that I almost abandoned seeking the medical assistance I needed. While I've typically had wonderful experiences with the doctor and have rarely encountered issues with staff, this current receptionist seems completely uninterested in patient care and support.

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