DO

Deeonly O. 2 years ago • From Google

Rating

Bad

Unhelpful Receptionist Dismissed My Concerns

I recently attempted to reschedule my appointment due to worsening symptoms after an econsult, but the receptionist was completely uninterested and dismissive. She repeatedly cut me off and rushed to end the call, insisting I wait for the econsult response. When I asked about potentially needing emergency care, her response was coldly detached, simply stating it was "entirely up to me" with no genuine concern. In a medical setting, I expect staff to demonstrate at least a basic level of empathy towards patients. This particular receptionist seemed disengaged, with her tone and attitude making it clear she was just mechanically performing a job for a paycheck, without any real care for patient well-being. The entire interaction was incredibly frustrating and unprofessional. I cannot in good conscience recommend this practice to anyone seeking compassionate healthcare support.

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