TB

Trudi B. 4 years ago • From Google

Rating

Bad

Unhelpful receptionist gave incorrect medical advice

I attempted to contact a general practitioner at the medical practice today and was met with a frustrating interaction with the receptionist. Despite recognizing their professional responsibilities, the staff member adamantly claimed that the doctor could not prescribe medication beyond what's available without a prescription. This advice was completely inaccurate, and had I not previously encountered similar situations, I would still be suffering significant discomfort. Such a response is entirely unacceptable. I strongly urge the practice to invest in additional staff training to prevent similar incidents in the future.

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