AJ

A J. 2 years ago • From Google

Rating

Bad

Unhelpful receptionist hung up mid-conversation

After waiting in line for almost a quarter of an hour, I finally reached a receptionist to discuss the "mygp" app and question why I was linked to "The Jenner" when it's not even my registered medical practice. While I was mid-conversation, she abruptly ended the call without my knowledge, which I only realized after checking my app. How incredibly unprofessional! 😡 I'm bewildered why some individuals take customer service roles when they clearly lack basic empathy and a desire to assist. I had initially planned to contact them again, but quickly realized it would be futile, so instead I reached out to my actual GP surgery, where a much more considerate receptionist efficiently resolved my issue.

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