SD

Sharon D. 10 months ago • From Google

Rating

Bad

Unhelpful receptionist lacks empathy for dementia patient

The receptionist was incredibly discourteous. She spoke at lightning speed, interrupting me constantly and being extremely abrupt. Despite my explanation about my father-in-law's dementia and his urgent need for medication, she showed zero empathy. When I called after 3pm to request his tablets, she dismissively told me to use the app, which is completely unhelpful in my situation. Her treatment was a clear demonstration of disregard for a patient's needs, and her attitude was thoroughly uncaring. Eventually, she processed my request but added a note to his records stating they wouldn't accommodate such a request again. It's frustrating that families dealing with this devastating disease must also contend with such insensitive treatment. I've previously interacted with the reception staff who have always been wonderfully helpful, so I'm uncertain whether this young staff member is new and inexperienced.

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