KJ

Karina J. 4 years ago • From Google

Rating

Bad

Unhelpful receptionist made my pregnancy stress worse

Regarding yesterday's inquiry about obtaining a metformin prescription, the doctor requested a hospital letter. I promptly contacted the hospital, and they emailed the document immediately. However, due to issues with the GP website, I called the reception to expedite my prescription, as I only have 3 days of medication left and cannot discontinue it without risking my child's health. Unfortunately, the receptionist was unhelpful and dismissive. She rudely stated that no one is constantly monitoring emails and suggested I call back on Friday, which is unacceptable given my situation. It is unacceptable to treat patients with such disrespect, especially when they have legitimate medical concerns. At 35 weeks pregnant, the last thing a woman needs is additional stress – she should be resting and focusing on her health, not battling uncooperative administrative staff.

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