Riverside Surgery
AU
Akhil U. one year ago • From Google
Bad
I arrived at Riverside Surgery today around 11:47 AM seeking to register as a new patient, primarily due to ongoing mental health challenges. My current circumstances are complex, having recently relocated to live with my partner after experiencing significant personal difficulties. Upon expressing my registration request, I was immediately asked to provide address verification. Initially hesitant to disclose my full relocation circumstances, I later returned to clarify my entitlement to register without documentation, in line with NHS England's guidelines for vulnerable individuals. The reception staff member I encountered responded with remarkable hostility. Despite maintaining a courteous and composed demeanor, I was met with an unnecessarily aggressive and loud communication style that created a profoundly uncomfortable environment. This interaction was particularly distressing, especially considering I was seeking support for my mental health. The encounter left me feeling deeply intimidated and embarrassed — a stark contrast to the supportive experience one would expect when seeking NHS assistance. I am well-informed that NHS protocols do not mandate address proof for GP registration, particularly for patients in vulnerable positions. I sincerely recommend that the surgery provide comprehensive training to ensure front-line staff demonstrate compassion and understanding when interacting with patients.
Jasmin B.