CP

Caroline P. 9 months ago • From Google

Rating

Poor

Unhelpful Receptionist Made My Simple Question Impossible

Completely worthless front desk staff acting high and mighty like they're the physician, super strange when I had a straightforward inquiry about my leg issue. Unable to directly communicate with my actual GP despite him being nearby, they suggested I call 111 or visit a pharmacy instead - absolutely ridiculous. These staff urgently require comprehensive customer service training. Fortunately, my spouse will return soon. Dr. Wood is an excellent healthcare provider, but these uninformed receptionists significantly undermine his practice's reputation - a sentiment my husband also firmly supports.

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