Clarence Medical Centre
Paul W. 7 years ago • From Google
Bad
Unhelpful receptionist nearly derails crucial medical care
My 18-month-old son has been battling recurring ear and throat infections, leading to multiple emergency room visits due to high fevers. We went to Clarence Medical Centre knowing he needed antibiotics. The doctor prescribed medication, but we struggled immensely to administer it. Despite our best efforts and mixing it with drinks, our son consistently spit it out. Even his nursery staff couldn't get him to take the medicine and advised us to return to the doctor. After consulting the NHS helpline, we were told to revisit the clinic. Typically, getting an appointment is challenging, so we arrived without one. When we explained the situation to the receptionist, she dismissively suggested mixing the medicine with various substances - something we'd already attempted. Her unhelpful attitude was infuriating. When I questioned her medical qualifications, she admitted she wasn't trained and briefly consulted a doctor. She returned, stating there was nothing they could do. Frustrated and shocked by her callous response, we demanded to see a physician directly. The doctor listened to our son's medical history and prescribed an alternative antibiotic that our child readily accepted. This receptionist, who lacks medical training and seemingly handles administrative tasks inconsistently, should not be providing medical advice. Based on other reviews, her interactions have been problematic, and action should be taken before her negligence potentially causes serious harm. "Shocking" doesn't even begin to describe the experience.
Since Clarence House expanded, their service quality has significantly declined, particularly with the reception staff who come across as discourteous. While the doctors and nurses are excellent,..
Clarence Medical Centre
Jo S.
This establishment is completely ridiculous. What's the purpose of scheduling an appointment if you're still going to be waiting around for nearly an hour? They seriously need to get their act..
Clarence Medical Centre
Alysha M.
Exceptional group of competent medical staff, consistently providing top-notch treatment during each of my appointments :)
Clarence Medical Centre
Alice M.
Initially, when I shared my nervousness about sexual health with a nurse, her response was dismissive and insensitive, telling me to "toughen up" and bluntly suggesting that if I couldn't handle an..
Clarence Medical Centre
Peter S.
Called this morning, 22nd of November. Rang me back within 5 minutes at 8:30am, just in time for my 9am doctor's appointment. Seen by Amilia, the nurse, who was absolutely wonderful. Thank you for..
Clarence Medical Centre
Mark B.
Things have definitely improved. The medical staff, including the nurse and doctor, were incredibly supportive and attentive 👍🏻
Clarence Medical Centre
paul c.
these medical professionals are completely useless i can never schedule a consultation they absolutely refuse to book anything for the immediate next day i'm suffering from severe back pain my..
Clarence Medical Centre
Patrick H.
I am utterly baffled by the audacity of the receptionist attempting to diagnose medical conditions, repeatedly targeting my daughter and recommending generic over-the-counter pain medication as a..
Clarence Medical Centre
Nicole w.
Throughout my interactions with medical professionals, from physicians to nursing staff and front desk personnel, I have consistently received exceptional care, even during the challenging times of..
Clarence Medical Centre
Glynn D.
Relocated to Rhyl from Prestatyn recently and signed up with this service. I was thoroughly impressed - they conducted a comprehensive MOT and were incredibly attentive. The staff were remarkably..
Clarence Medical Centre
SP T.
I've never encountered any issues with this service. Their team seems to include some genuinely excellent employees, and I felt compelled to share my perspective after noticing the unfavorable..
Clarence Medical Centre
Silvia K.
Attempting to schedule an appointment is a nightmare with this place. Every time I call, even as early as 8:30, they constantly claim they have 30 people waiting. It's absolutely absurd. How am I..
Clarence Medical Centre
kurtis t.
Getting an early morning appointment is straightforward, but if you have a busy schedule, securing a timeslot becomes a nightmare. The waiting period stretches to around 2-3 weeks, which is..
Clarence Medical Centre
Brandan W.
These physicians are absolutely terrible! They've disregarded my health on multiple occasions! First, when I had a blood infection, they dismissed me and I subsequently required hospitalization! The..
Clarence Medical Centre
Santessa S.
I'm somewhat undecided about my overall rating. During my infrequent visits to the GP, the staff have consistently been incredibly supportive. Dr Dobson and Dr Lisa Williams deserve particular..
Clarence Medical Centre
Steve A.
The employees here are shockingly disrespectful, seemingly oblivious to the fact that customers might be facing challenges. They complained about having only 4 people in the shop for safety, yet..
Clarence Medical Centre
vinny w.
Utterly appalling how difficult it is to schedule an appointment when the receptionist seems completely disinterested in answering calls. I've been on hold for nearly three-quarters of an hour with..
Clarence Medical Centre
Phil W.
I've been a patient at this medical practice for more than three years, and I genuinely cannot comprehend the critical comments. People should understand that this is a community healthcare facility..
Clarence Medical Centre
Bernie L.
My elderly mother, aged 87, receives treatment at Clarence Medical Centre in Rhyl. Since her transfer from a Surgery in Kinmel Bay, they have provided her with exceptional care. The physicians and..
Clarence Medical Centre
Helen P.
Completely shocked by the reception team who seem to believe they possess medical expertise. Today, they dismissed my 2-year-old son with a full-body rash, callously telling us to return tomorrow...
Clarence Medical Centre
Tina W.