KH

Karin H. one year ago • From Google

Rating

Average

Unhelpful receptionist ruined my medical visit

I recently interacted with an extremely abrupt and discourteous front desk staff member. While I'll refrain from identifying her, I've previously experienced issues with her demeanor. She appears to believe she possesses medical expertise and can unilaterally determine the urgency of my health concern. When presented with an appointment slot three weeks in the future, I questioned the timing, only to be met with a sharp demand of whether I wanted the appointment or not! In contrast, the other administrative staff are consistently supportive and compassionate. However, this specific individual seems ill-suited to handle the demanding nature of her role.

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