HH

Han H. one year ago • From Google

Rating

Average

Unhelpful receptionist ruins first medical center visit

The receptionist at the antiquated facility of the priory medical center demonstrated an utterly unhelpful attitude. Despite having pre-booked my appointment online, I found myself navigating an unfamiliar location, with Warwick being the nearest option. Upon arriving at the old building, the receptionist abruptly dismissed me, gesturing towards a construction site and instructing me to seek directions from workers there. Fortunately, we encountered a staff member from the new dermatology wing of Warwick hospital, who kindly guided us to the recently constructed building just a short distance away on the street corner. I remained perplexed by the receptionist's apparent lack of awareness regarding the new facility. In stark contrast, the staff at the new location were incredibly compassionate and accommodating. Despite arriving 45 minutes behind schedule, Tamsin graciously saw me, for which I am immensely thankful.

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