The Statham Grove Surgery
Robyn D. 5 years ago • From Google
Poor
Unhelpful receptionist ruins medical practice experience
In the past, I've always received excellent care from Statham Grove GP when I needed medical attention in Stokey. However, over the last year, a particular receptionist has made me contemplate changing practices. Acting as an obstructive gatekeeper, she has twice denied me GP appointments during my pregnancy. Her approach is consistently rude and patronizing. Yesterday, she redirected me to an NHS helpline, where I endured a 2.5-hour wait, only to be told I needed to contact my GP directly. I'm now uncertain how to proceed, as the prospect of calling and facing her intrusive questioning is deeply unappealing. During an already stressful period, and as someone who rarely seeks medical help, I find her demeanor incredibly frustrating. A previous review confirms I'm not alone in this experience. It's genuinely disappointing that this employee appears unsuited to a customer-facing position. My recommendation: if you genuinely require GP care, firmly state to the receptionist that you do not wish to discuss your symptoms with them.
I want to extend my heartfelt gratitude to nurse Aisha Ali, who helped me during my medical appointment today. I was extremely anxious about the visit, but she immediately helped me feel relaxed and..
The Statham Grove Surgery
Alicia J.
Statham Grove came highly suggested to me, and I'm now equally enthusiastic about recommending them - they're exceptional in every aspect. Right from the initial phone contact, the staff's..
The Statham Grove Surgery
Kat K.
Extremely discourteous front desk staff
The Statham Grove Surgery
Zä M.
I failed to pass the entrance's "politeness" screening. My simple request to take the registration form home (lacking a mobile to translate their outdated measurement systems and medical..
The Statham Grove Surgery
Emily K.
An absolutely fantastic medical practice. The front desk staff are incredibly friendly, and I consistently receive timely appointments, even with the current challenges facing healthcare..
The Statham Grove Surgery
Tony D.
I rarely require medical consultations throughout the year. However, I've consistently experienced smooth interactions. Typically, scheduling an appointment takes no more than 5 business Days. The..
The Statham Grove Surgery
Gotti T.
I encountered a terrible situation with the medical practice's receptionist. Obtaining a crucial GP letter has been an ongoing struggle, despite my numerous attempts. I've made 7 phone calls,..
The Statham Grove Surgery
Edin H.
A truly exceptional medical practice. They are incredibly attentive and offer an extensive array of services, ranging from mental health assistance and benefits guidance to physiotherapy, alongside..
The Statham Grove Surgery
Folake G.
Incredibly welcoming atmosphere and courteous staff. I registered at this location near Clissold Crescent more than a decade ago, just a short walk from my residence.
The Statham Grove Surgery
Ben M.
Throughout my extensive tenure at Statham Grove Surgery, spanning more than two dozen years personally and over 17 years for my partner, our encounters have been consistently exceptional. The front..
The Statham Grove Surgery
Hayley L.
Exceptional care! This medical practice could very well be the top healthcare provider I've ever encountered. My sincere appreciation!
The Statham Grove Surgery
Milla D.
The most abysmal service imaginable. The front desk personnel were so off-putting that I'm seriously considering finding an alternative medical practice. Disgraceful.
The Statham Grove Surgery
LeeRichez L.
I've found this medical practice to be exceptional in every way. The physicians are not only highly skilled but also incredibly personable and approachable. The front desk team is equally..
The Statham Grove Surgery
Mahmut S.
I was fortunate to consult one of the NHS's finest physicians, Dr. Nik Mann. Initially, I encountered significant challenges with an unsympathetic receptionist who was unhelpful despite my urgent..
The Statham Grove Surgery
Aimee B.
The personnel at both the front desk and in the medical department were incredibly supportive and accommodating. Every staff member we interacted with demonstrated exceptional patience and care,..
The Statham Grove Surgery
Dikla C.
I just had my initial consultation at this medical practice, and I'm thoroughly delighted with the entire experience. Dr. David Thomas, in particular, stood out as an exceptional healthcare provider..
The Statham Grove Surgery
Zoya Z.
This medical facility truly stands out in patient care. The physicians consistently demonstrate remarkable dedication, offering compassionate and considerate treatment. I feel incredibly fortunate..
The Statham Grove Surgery
Tom S.
After relocating, I signed up with Statham Grove medical practice. Booking an appointment was straightforward, securing a slot within three days of my initial inquiry. However, my 9:45 appointment..
The Statham Grove Surgery
Rita P.
I contacted the surgery to verify my postcode before submitting my application, and they initially confirmed it was accepted. I completed the form with complete honesty, transparently detailing my..
The Statham Grove Surgery
Luciane C.
Extremely discourteous staff member. Following my medical appointment, the doctor indicated my X-ray would be evaluated shortly. However, the representative on the phone claimed it could potentially..
The Statham Grove Surgery
natalie c.