SA

Shabnam A. 5 years ago • From Google

Rating

Bad

Unhelpful receptionist ruins patient experience at gp

Every interaction with Jackie, the receptionist, has been consistently unpleasant. Despite being a long-standing patient at this GP practice, I've repeatedly experienced her unhelpful and discourteous demeanor. Whether I'm attempting to schedule an appointment, discuss test results, or inquire about medication, her negative attitude consistently leaves me feeling frustrated and disheartened. The practice manager must address this issue urgently, as it is unacceptable to treat patients seeking medical assistance with such disrespect. Healthcare professionals have a fundamental responsibility to prioritize patient care, show empathy, and ensure equal treatment regardless of potential communication challenges or language differences.

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