SO

Sadia O. one year ago • From Google

Rating

Great

Unhelpful receptionist saved by compassionate colleague

I required a letter for myself and my child. At the GP reception, I approached the staff to request assistance. A young male receptionist appeared bewildered and slightly annoyed while I explained my situation. He casually typed something on his computer and stated it would take a week. I emphasized the urgency, mentioning a previous phone conversation suggesting the document could be prepared quickly. His lack of helpfulness and apparent disinterest in addressing my concerns was disappointing. I would give him a 1 out of 5 rating. Fortunately, a compassionate young woman (Cissy, I believe) subsequently approached and listened to my explanation. She was incredibly supportive and professional. After I provided the necessary confirmation, she found a solution to my problem. Her genuine willingness to help, in contrast to her colleague's attitude, was truly remarkable. She could have easily dismissed my request, but chose instead to be genuinely helpful. As a result, I enthusiastically rate her 5 out of 5. The medical practice would benefit from employing more individuals like Cissy, who demonstrate warmth and understanding towards patients. As a taxpayer, I firmly believe professionals like her deserve excellent career opportunities and recognition.

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