Wells Park Practice
Sadia O. one year ago • From Google
Great
Unhelpful receptionist saved by compassionate colleague
I required a letter for myself and my child. At the GP reception, I approached the staff to request assistance. A young male receptionist appeared bewildered and slightly annoyed while I explained my situation. He casually typed something on his computer and stated it would take a week. I emphasized the urgency, mentioning a previous phone conversation suggesting the document could be prepared quickly. His lack of helpfulness and apparent disinterest in addressing my concerns was disappointing. I would give him a 1 out of 5 rating. Fortunately, a compassionate young woman (Cissy, I believe) subsequently approached and listened to my explanation. She was incredibly supportive and professional. After I provided the necessary confirmation, she found a solution to my problem. Her genuine willingness to help, in contrast to her colleague's attitude, was truly remarkable. She could have easily dismissed my request, but chose instead to be genuinely helpful. As a result, I enthusiastically rate her 5 out of 5. The medical practice would benefit from employing more individuals like Cissy, who demonstrate warmth and understanding towards patients. As a taxpayer, I firmly believe professionals like her deserve excellent career opportunities and recognition.
The medical facility has made significant strides, showing remarkable improvement in both clinical expertise and patient care compared to its previous state.
Wells Park Practice
eric p.
Regrettably, navigating surgical transitions proves extremely challenging. I've reached out twice to the local manager regarding my physician, and the representative merely acknowledges my concern..
Wells Park Practice
Romi234 S.
This medical practice is an absolute disaster. The front desk staff display a shocking lack of professionalism and are inappropriately involved in patient care decisions, even for children. I..
Wells Park Practice
Lachlan F.
Since moving to this neighborhood, I became a patient at Wells Park Practice, and I'm thoroughly satisfied with my choice. The entire staff demonstrates exceptional friendliness and professionalism...
Wells Park Practice
lilnutter19 l.
Every visit is a complete letdown. The staff consistently fail to arrive punctually, and the general practitioners display zero commitment to providing meaningful assistance.
Wells Park Practice
Sherraine J.
Only medical center that rushes you to book an appointment and then leaves you waiting endlessly, as if your time means nothing. Emergency appointments are supposedly urgent, yet the stressed..
Wells Park Practice
Paula S.
The medical staff promptly attended to us, and the nurse practitioner provided comprehensive and clear information during our entire visit.
Wells Park Practice
Irmeen K.
Recently, I've found myself needing to update my previous assessment. Scheduling an appointment with this practice has become incredibly challenging over the past few months. They consistently..
Wells Park Practice
Dave D.
Typically, I've experienced no issues. However, today you sent me a text instructing me to arrive between 2:30 PM and 5:45 PM for a flu shot. I booked a taxi, reached the location at 3:55 PM, and..
Wells Park Practice
Trevor R.
Impossible to schedule a visit, completely frustrated and done trying
Wells Park Practice
Joao P.
I'm quite satisfied with this general practitioner and the outcomes of my medical consultations. Overall, I'm pleased with the service. However, the appointment booking process is extremely..
Wells Park Practice
Sadia O.
I required a letter for myself and my child. At the GP reception, I approached the staff to request assistance. A young male receptionist appeared bewildered and slightly annoyed while I explained..
Wells Park Practice
Anonymouse
This place should be closed down entirely. It's unbelievable how some of the staff there still have a job, particularly the receptionists, whose incompetence and ill-intent is just beyond belief. To..
Wells Park Practice
Yasmin S.
I initiated contact with the surgery early morning, seeking a prescription for a clearly identifiable condition, and completed their online request form as a backup. Upon phone connection, staff..
Wells Park Practice
zoe b.
After recently relocating to this area, I was genuinely surprised by how exceptional this medical practice is. My previous general practitioners were merely adequate, so I arrived with modest..
Wells Park Practice
Butter G.
Awful workplace with poor treatment of employees and patients alike. Steer clear of employment here. Equally, think twice before becoming a patient, as the service quality is abysmal.
Wells Park Practice
Lord G.
Every interaction involves extended wait times. When physically present, staff frequently insist you must contact them exclusively starting at 8AM. I've been attempting to obtain a Leave of Absence..
Wells Park Practice
Urszula D.
I'm utterly frustrated by the incredible delay in scheduling - it took a staggering two weeks just to secure an appointment! I'm completely at a loss for words about this terrible experience.
Wells Park Practice
Chris A.
If I could rate this zero, I absolutely would. I've phoned the practice multiple times on Monday seeking an urgent appointment or a telehealth consultation because I was extremely unwell. The..
Wells Park Practice
Natalia G.
Terrible service through and through. Reaching reception is nearly impossible, and when you finally do, the staff are discourteous and unhelpful. Getting an appointment is like waiting for an..
Wells Park Practice
T K.