CB

Craig B. 6 years ago • From Google

Rating

Average

Unhelpful receptionists ruin otherwise great medical practice

The medical professionals here are largely top-notch. However, the front desk personnel severely undermine the practice by wielding excessive administrative power without any clinical understanding. I sought an urgent appointment for a referral, as recommended by my osteopath for a critical cortisone treatment for a serious back injury. The receptionist flatly refused, claiming that referrals cannot be considered emergencies. Despite my detailed explanation of the ongoing spinal condition causing persistent pain, she remained completely indifferent. It's particularly frustrating, given that I'm aware of other patients receiving same-day appointments for far less significant health issues.

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