St Mary's Surgery
Chelsea B. 6 years ago • From Google
Bad
Unhelpful receptionists ruined my healthcare experience
I get that they're swamped and deal with challenging people daily, but every single phone call leaves me feeling like an inconvenience they can't be bothered with. I simply wanted information about scheduling a flu shot, given my pregnancy and high-contact work environment, yet all I encountered was a receptionist's sarcastic, dismissive attitude. Her unfriendly demeanor made it clear she had zero interest in helping. This isn't an isolated incident - it happens every time I call. I find myself constantly apologizing and feeling anxious during these interactions, purely due to their hostile tone. If someone isn't committed to supporting patients and assisting those who are unwell, they shouldn't be working in a medical reception role. Despite these frustrating experiences, I want to emphasize that the doctors themselves are exceptional - I've found every physician I've seen to be incredibly caring and dedicated to providing top-quality treatment. I rarely leave feedback, but tonight's interaction was so disheartening that I felt compelled to share my experience.
I've encountered some challenging situations at other medical practices in the Andover area previously. However, for the past four years, my experience with St. Mary's has been consistently..
St Mary's Surgery
sundas r.
Absolutely phenomenal medical practice! Having resided in numerous locations, I've encountered subpar healthcare services, but this surgery stands out as the absolute pinnacle. My experiences have..
St Mary's Surgery
Kirsty B.
A truly exceptional medical practice. I've been a patient here for over three decades. The physicians and nursing staff are compassionate, well-informed, and consistently demonstrate the highest..
St Mary's Surgery
Robert L.
I recently dispatched a note to my physician, and remarkably quickly, she reached out to me personally with a comprehensive resolution. Exceptional responsiveness... sincere appreciation!!
St Mary's Surgery
Tanisha I.
Exceptional medical procedure and care, highly satisfactory overall
St Mary's Surgery
Sam L.
Whenever I interact with this business, the experience is consistently smooth and professional. The staff always makes me feel listened to, and their helpfulness and courtesy are truly commendable.
St Mary's Surgery
Michael O.
The client service approach here is deeply unsatisfactory. Despite recognizing the challenges facing healthcare systems, the reception staff's sense of privilege and demeanor is absolutely..
St Mary's Surgery
Margaret T.
I contacted the medical practice first thing in the morning on August 9th, and the front desk staff advised me to come at 10 am. Upon arrival, I encountered issues logging into the system, and the..
St Mary's Surgery
Carrie M.
Efficiently run medical facility with a compassionate team, including welcoming front desk personnel, caring nurses, and attentive physicians who all contribute to a positive patient experience.
St Mary's Surgery
Gareth W.
Successful medical procedure. Occasional delays in patient processing can occur
St Mary's Surgery
Ricky D.
Welcoming personnel and excellent physicians.
St Mary's Surgery
Kyle C.
I'm reluctantly giving 1 star because the rating system requires a minimum rating, and if possible, I would rate this zero. This medical practice is arguably the most appalling I've ever..
St Mary's Surgery
jessica h.
I'm thoroughly impressed with this medical practice. Each visit is filled with warmth and compassion. The receptionist, Sharon, was incredibly helpful in scheduling my appointment and treated me..
St Mary's Surgery
kelly D.
I've been a patient at this medical practice since childhood, and I've never encountered any issues. The doctors and reception staff are absolutely wonderful, always going above and beyond to..
St Mary's Surgery
Shahram M.
Exceptional medical procedure complemented by an incredibly compassionate and welcoming team
St Mary's Surgery
Samantha F.
The medical professionals at St Mary's surgery are truly exceptional. Throughout my long-standing relationship with their practice, I've consistently found every single staff member to be thoroughly..
St Mary's Surgery
Sarah H.
I've been a patient at this surgery for years, and I genuinely believe it has continually improved compared to other medical practices nearby. Scheduling appointments has always been seamless for..
St Mary's Surgery
Rachael F.
The front desk staff display a distinct lack of courtesy and professionalism. It seems they could benefit from some customer service training focused on interpersonal skills. While I recognize they..
St Mary's Surgery
Humphrey W.
Served me exceptionally well over the past five decades, and I couldn't imagine choosing another option.
St Mary's Surgery
sally b.
A superb medical procedure, incredibly welcoming and supportive staff, with absolutely no room for criticism of either the physicians or administrative team. Dr. Martin particularly excels at..
St Mary's Surgery
Iveta P.