Central Gateshead Medical Group

Visited this practice once and found it to be quite good. The healthcare professional I saw was genuinely pleasant and helpful!

Having to wake up early to attempt calling at the designated time only to find the line constantly engaged or unanswered is frustrating. These connection issues can persist for extended periods. It..

Spent over two hours waiting on hold only to reach number three in the queue before being told nobody was available and the call was disconnected. I have been attempting to secure a telephone..

Would have given no stars as the service was disappointing. After experiencing a urinary tract infection, I was informed I would need to wait over a week for an appointment. When I attempted to use..

I found the service disappointing overall. The staff came across as unwelcoming, and there seemed to be unnecessary obstacles in accessing the care I needed. I received a text message from a support..

Getting in touch and securing an appointment has proven quite challenging, and interactions over the phone have felt unwelcoming. I was given medication for indigestion when the underlying issue..

Misplaced important documentation and neglected to notify the relevant healthcare provider about a significant health matter. This created considerable difficulties and nearly resulted in missing..

The reception staff were unhelpful and discourteous. Appointments were cancelled multiple times without adequate notice. There were significant delays in scheduling routine tests. The appointment..

This practice has been disappointing on multiple occasions. The phone lines are consistently busy whenever I try to call, making it difficult to get through. In my experience, it ranks among the..

I am quite dissatisfied with my experience. The receptionist was unhelpful and displayed a discourteous manner. I found this visit to the practice very disappointing overall.

The telephone lines are frequently engaged, and when they do become available, calls go unanswered for extended periods. It is difficult to reach anyone or arrange an appointment through this..

The appointment waiting times are frustratingly long, often several weeks out. Getting seen requires calling first thing in the morning, and even then there is no certainty of seeing your preferred..

I rang early in the morning attempting to schedule an appointment, but was informed that I was not listed as a registered patient at this practice, despite having attended this GP surgery on..

I previously lived in the Gateshead area and was registered with this practice. Getting through by telephone proved extremely challenging, requiring numerous attempts before reaching the automated..

If you receive a referral to this practice, I would not recommend attending.

This is the worst GP practice I have ever been registered with. The clinical staff themselves are excellent when you finally manage to see them. However, the way the practice operates is deeply..

Disappointing experience, and I've just registered here, but I'm planning to leave after the new year. During my appointment, I was told that due to my health situation the practice feels uncertain..

This is my GP practice and they are very supportive. All of the staff members there are helpful.

Unable to reach the practice by telephone to speak with anyone. Difficult to book appointments, and even after receiving a message requesting an appointment to be made, unable to secure one.

Attempted to use the online booking system but encountered technical difficulties preventing access. Frustrated by the inability to complete the appointment booking through this method. Overall..