PA

P A. one year ago • From Google

Rating

Bad

Unhelpful service fails basic healthcare needs

I reached out today seeking guidance on travel vaccinations, uncertain about my immunization history. Instead of receiving helpful information, I was met with a dismissive response: "We are unable to offer travel vaccinations at this time you will need to go private" This is completely unacceptable. According to CQC guidelines: "NHS GP practices are required to offer certain vaccinations for the purposes of travel, free of charge. The travel vaccines available on the NHS are provided because they protect against the diseases thought to be the greatest risk to public health, if brought into this country. These are: polio (given as a combined diphtheria/tetanus/polio jab) typhoid hepatitis A cholera" Given my lack of knowledge about my vaccination status, their generic and unhelpful reply seems like another attempt to dodge responsibility and provide minimal assistance. In terms of customer service, their response is utterly inadequate.

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