HS

Hattie S. one year ago • From Google

Rating

Bad

Unhelpful staff and terrible customer service nightmare

I visited the clinic today to inquire about test results I was promised within two weeks, and was immediately confronted by incredibly hostile reception staff. The woman who assisted me treated every request as an unbearable inconvenience. From the moment I arrived, I was reprimanded for standing in the wrong area of the counter. No explanation was provided about when I might receive my results or the reason for the delay. The staff showed absolutely no compassion regarding the significant stress caused by this prolonged waiting period, and dismissively deflected every question I asked. What made this treatment even more frustrating was the fact that the waiting room was completely empty, suggesting there was no apparent reason for their poor attitude. This isn't an isolated incident; my previous phone interactions have followed a similar pattern of rudeness. I'm now uncertain about how to effectively follow up on my test results. After reviewing other experiences shared online, I realize this is a widespread issue, and I will definitely be changing healthcare providers as soon as I receive my long-overdue test results. *Following my review, the manager reached out, proving extremely helpful, providing reassurance, and investigating my concerns, which I genuinely appreciated.

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