SL

Stephen L. 5 years ago • From Google

Rating

Bad

Unhelpful staff and terrible patient care experience

The reception staff behave like they're omnipotent. I called repeatedly over four consecutive days, struggling with mental health challenges and overwhelming anxiety. Absolutely zero support was offered, and I was bluntly dismissed with no possibility of speaking to anyone. It's laughably ironic that their welcome message claims 'evening and weekend appointments are now available' - which is completely false. They show zero concern for patients, with receptionists acting as if they have medical expertise. The practice is desperately lacking since Dr. Rai's departure; he was unquestionably the most exceptional doctor I've ever encountered. Without him, the surgery is utterly dysfunctional.

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