BB

Bella B. 3 years ago • From Google

Rating

Bad

Unhelpful staff during son's worrying health scare

I was advised by medical staff about my son's unusual adverse reaction, with instructions to monitor his condition and seek emergency care if he deteriorated. They suggested calling back if his symptoms worsened, which I did when he developed a fever. Unfortunately, I missed their return call while comforting my distressed child. Upon attempting to explain the situation to the receptionist, I was met with extreme discourtesy. She flatly stated that the doctor would not call back, apparently acting on his direct instructions. I am absolutely stunned by the unprofessional and callous treatment from this healthcare practice.

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