PF

Paul F. 8 years ago • From Google

Rating

Bad

Unhelpful staff fail to address urgent medical need

On 25/9/17, I visited the Broadway Medical Centre following instructions from Blackpool Victoria Hospital to have an open neck wound from Friday's surgery cleaned and prevent potential infection. The receptionist's demeanor was coldly impersonal and unwelcoming. When I explained that hospital staff had emphasized the need for immediate wound cleaning, I was curtly told to return on Wednesday and advised to try the walk-in centre instead. It seems to me that a reception desk should be the primary point of patient interaction, where staff demonstrate compassion and prioritize patient care. Instead, I was dealt with in a dismissive, almost militaristic manner that made me feel completely disregarded. (As an aside, I'm physically unable to reach the walk-in centre - this visit was already a significant challenge for me. So if my wound becomes infected, apparently that's of no consequence to them.) - Paul Foster.

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