EF

Ellie F. 3 years ago • From Google

Rating

Bad

Unhelpful staff made me feel unwelcome

I would rate this experience much lower if possible. I submitted an official complaint but felt dismissed, and my symptoms persist leaving me unwell. When I contact the practice by phone, I am directed to attend accident and emergency. Today, my teenager underwent a blood test due to recurring symptoms and experienced what I perceived as rudeness from the staff member conducting the procedure. When questions were asked, the response given suggested unwillingness to engage, despite information being readily available on a nearby screen that could have addressed the query. I have not had a positive experience at this practice. Access to medical consultations appears limited as appointments seem prioritised elsewhere. I was advised today to consider registering with a different surgery given my dissatisfaction, though I feel the suggestion might be better directed at reception and clinical staff who could benefit from training in patient communication. The overall atmosphere at the practice suggests reluctance to engage with patients seeking care. There appears to be a disconnect between the practice's public messaging about complaint handling and the actual patient experience. I am now seeking alternative healthcare provision and would encourage others to do the same.

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