DL

Drugans L. one year ago • From Google

Rating

Poor

Unhelpful Staff Made My Medical Request Impossible

Called twice and interacted with the same female representative who displayed a dismissive attitude and was unwilling to assist. Their claim of being at capacity and directing me online is completely unsatisfactory. Sending an email to the physician would take mere moments. Instead, I was compelled to dial an alternate contact number and connected with a different staff member. The issue was resolved efficiently within five minutes. I'm hopeful the initial representative was simply experiencing a challenging day and doesn't consistently treat all customers with such disrespect.

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