Kingswood Surgery
PT
Paul T. 3 years ago • From Google
Bad
Terrible encounter. I was experiencing alarming health issues and desperately needed medical attention. The staff were incredibly unhelpful and patronizing. I was made to feel incompetent and was instructed to book online after waiting for half an hour, with a promise that someone would contact me in 48 hours. No attempt was made to assess the severity of my condition or understand my symptoms. Ultimately, I reached out to 111 and was advised to go directly to the hospital, where I spent the entire day undergoing blood tests, ECG monitoring, and various other examinations. I can comprehend the reasoning behind implementing the new online booking system to reduce phone wait times for non-urgent cases. However, it would be beneficial to update the answering machine message to clearly state that phone bookings are no longer accepted. This would genuinely help minimize phone queue times. Additionally, some staff training in empathy and customer support would be valuable. Even a simple suggestion like recommending contact with 111 based on the symptoms described would have been helpful.
Shahzad K.