BW

Brittany W. 2 years ago • From Google

Rating

Bad

Unhelpful staff overshadow great doctors at medical centre

Recently discharged from surgery, I'm experiencing potential post-operative complications and sought guidance through 111's recommendation. Upon calling my GP, I encountered a receptionist named Eisha who displayed a shocking lack of concern for my situation. Her demeanor was incredibly dismissive and unprofessional, and when I attempted to address my concerns, her senior manager compounded the issue by defending her conduct rather than addressing my legitimate worries. It's particularly frustrating because the actual doctors at this practice, especially Dr Ching and Dr Hussain, are truly exceptional. The stark contrast between the medical staff's quality and the reception team's poor attitude is disappointing. I implore the Village Medical Centre to improve their front-line staff's communication skills and cultivate a more compassionate approach to patient care.

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