WH

William H. one year ago • From Google

Rating

Bad

Unhelpful surgery fails patients with disabilities

I'm utterly appalled by this medical practice. My father needed to schedule a follow-up appointment after the hospital's recommendation. He informed the doctors about his difficulty booking online due to arthritis in his hands. They advised him to contact the surgery directly and explain his situation so they could help book an appointment via phone. When my dad called the surgery and detailed his struggles with online booking, the receptionist coldly responded, "If you can't book online, you'll have to go to the walk-in centre." How is this acceptable? Surely a medical practice should be accessible to everyone, regardless of their booking method. Even in 2025, many people lack internet access - are they expected to constantly visit walk-in centres for every medical need? Unfortunately, my family and I work full-time and cannot always assist him with appointments, leaving us completely frustrated and uncertain about how to proceed.

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