IK

Iha K. 4 years ago • From Google

Rating

Bad

Unhelpful Vaccine Booking Runaround

I just had an interaction with a receptionist who was completely unhelpful, refusing to schedule my second vaccine dose. She insisted I must wait for the initial vaccination site to reach out, and additionally claimed that a five-week interval between doses was inadequate. Instead of supporting people in doing the responsible thing during these challenging times, it seems your staff are actively finding ways to avoid their professional responsibilities - truly disgraceful conduct! I appreciate your response acknowledging your workload, but I'm puzzled: why am I receiving text prompts to contact my GP? And how is it that your practice managed to book my first dose, yet now claims inability to help? Furthermore, the information provided by your receptionist appears to be fundamentally incorrect.

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