Swarland Avenue Surgery

Unprofessiomal conduct

was under the care of a female Doctor there. I am female - this is mentioned for a reason. Let's not be too 'specific' but suffice to say her behaviour/actions in person + in other evidenced ways caused immense anger, disgust & upset over a duration. I found myself in a horrible situation/compelled to make a strong complaint, then later positioned in a frustrating predicament upon seeing a review appear about her from another complainant who had been under her care - not sure why others fail to understand this still (but for the avoidance of any doubt), I could not return to the surgery at the time due to the actions/behaviour of this Doctor/denied a LRM which I believed would have aided. I stood up firmly, in no uncertain terms for patients; tried to broach the subject of this Doctor again on revulsion of seeing further unpleasant behaviour (to which I could relate to) in regards of a genuine significant review by another patient commencing 2024. As a consequence, rather than take my overall concerns seriously, I was then surprisingly targeted by a member of staff there in the most disgusting manner; 'removed as a patient' for standing up for myself/others; because I 'couldn't be bent against my will' + take her 'version' of events, despite evidence already presented (aka deny my own lived reality) and specifically so for having an 'opinion'. I know what my own lived experience was - I will recount it in 20 years time as it's the truth. I won't be swayed. This other complaint was concurrent at the time of mine - so logic? The way my complaint was handled was an absolute disgrace. I was invalidated/persistently subjected to considerable oppression by this member of staff throughout - so much so that the relationship broke down. There is a saying that 'the eyes are useless when the mind is blind' - this is certainly relevant in my complaint. Nobody saw to it to intervene which is systematic failure. It's unnerving. A different approach was needed for my complaint, including an open mind/action by this person early on (which hindered healing), direct apologies from the Doctor concerned; time (given sensitivity) but sadly not granted. Overall surgery doctor/patient r/ship could have been salvaged. 1 person finalised it - basically just 'go away'. As I said, I wouldn't be bent against my will. To make matters worse, a final considerable lack of respect was shown towards myself at the end by other certain members of staff (evidenced) who ought to have known better. A further complaint was later put in against the Doctor concerned, (based on evidence) to which the response induced further revulsion/worrying concern. It's unethical behaviour all round. I will stress, that the Doctor concerned broke the entire relationships/connection I had prior down with the surgery - the focus needs to be on her. To date, she hasn't apologised/faced up to matters. I'd been there years but was given such little regard. I see their complaints procedure is now 'updated' with a chance to discuss matters in person to get it 'resolved' (LRM) - not something ever offered, despite asking for it repeatedly throughout the course of my complaint. 'Sorry seems to be the hardest word' but then words can be meaningless. I admire myself for looking out for other patients however - cannot do much else. I feel I did an 'act of service' - a kindness all round - I care for others. This is a genuine, necessary review, a complex complaint (escalated), and needs taking very seriously by others. Substantial evidence. In saying that, there are some great members of staff there who I miss and were nice/friendly/professional when getting bloods taken and the reception team. It's unresolved - but what I have learnt is that some people are simply just unpleasant and literally do not care. For anyone who has a complaint, remember your voice matters; you deserve to be taken seriously, without having to meet an outdated standard. And for those concerned whom this complaint relates to, build systems that listen, ones that protect rather than oppress individuals.